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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Learning from capacity building practice : adapting the 'Most Significant Change' (MSC) approach to evaluate capacity building provision by CABUNGO in Malawi

WRIGLEY, Rebecca
December 2006

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This paper presents the findings of an evaluation initiative of the capacity building services provided by CABUNGO, a local capacity building support provider in Malawi. Using the Most Significant Change approach - a story-based, qualitative and participatory methodology - this pilot exercise attempted to capture the changes resulting from capacity building and to enhance the learning and performance of CABUNGO. Organisational capacity development activities facilitated shifts in knowledge and practices but also in relationships and power dynamics. The paper also highlights advantages and constraints of the MSC approach

Learning leadership development from African cultures : a personal perspective

MALUNGA, Chiku
September 2006

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This PraxisNote supports the notion that effective leadership development strategies in Africa should be rooted in the rich cultural heritage and indigenous social practices. Crucially, the paper adopts an 'ubuntu' perspective, a world-view built around five interrelated principles: sharing and collective ownership of opportunities, responsibilities and challenges; the importance of people and relationships over things; participatory decision making and leadership; patriotism; and reconciliation as a goal of conflict management. The Note looks in some detail at the implications for leadership development of these principles and briefly discusses lessons learned

Civil society in Uganda : at the crossroads?

DEVELOPMENT NETWORK OF INDIGENOUS VOLUNTARY ASSOCIATIONS (DENIVA)
June 2006

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This report provides useful and relevant knowledge on the state of civil society and increases the capacity and commitment of civil society stakeholders to strengthen Ugandan civil society, by mapping the structure, environment, values and impact of the NGO Sector in Uganda. It is also intended to contribute towards improving the quality of these structures, and of credibility and policy advocacy activities for a vibrant, active and independent civil society that will command respect among other stakeholders in development and governance activities in Uganda. The study was part of an international initiative, the Civil Society Index (CSI) project, coordinated by CIVICUS: World Alliance for Citizen Participation

Capacity building at the grassroots : piloting organisational development of community-based organisations in South Africa

YACHKASCHI, Schirin
December 2005

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"This paper explores the use of organisational development (OD) for capacity building of community-based organisations (CBOs) in South Africa. The author works for Community Connections, a South African non-profit support organisation which predominantly provides support to CBOs and community workers. In 2004, the organisation initiated an OD pilot programme, which has been accompanied by research for a doctoral thesis from this year. The aims of the pilot programme and the research are to examine in what ways OD facilitation can support the capacity building of CBOs, and hence contribute to community development and civil society strengthening. This paper presents initial reflections"

Praxis Note No. 18

Building effective States : forging engaged societies

WORLD BANK
September 2005

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"This report of the Task Force on Capacity Development in Africa analyzes four decades of capacity development experience in Africa and offers key messages for African countries and their international partners that should underpin a renewed effort to develop, use, and retain capacity for development in Sub Saharan Africa. It also presents specific recommendations of how the World Bank, as a leading development agency in the region, should step up its analytical, financial, and operational contribution to capacity development as part of a coordinated international effort under the Paris Declaration on Aid Effectiveness. This paper contains the following chapters: why capacity development - and why now; governance matters for sustained capacity development; the new paradigm for capacity development; from shared vision to implementation platform - renewing the compact; and updating the World Bank's approach to capacity development in Africa - business unusual. The paper includes five annexes that cover the consultations, the literature review, and the country and portfolio evidence collected by the Task Force. It also includes a note on the World Bank Institute's capacity development activities in Africa"

Report number 37709

Capacity-building of disabled people's organizations in Mozambique

NCUBE, Jabulani M
May 2005

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This research looks at the relations between disabled people's organisations (DPO) in Mozambique and the Northern NGOs which fund them. It compares the DPOs' definitions of capacity-building and expectations from donors with the actual approaches of Northern NGOs. The research highlights problems but does not make recommendations to improve the situation

Tackling HIV/AIDS and poverty in Africa : report of the Young Women and Leadership Institute

WILSON, Shamillah
February 2004

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In July 2003, 35 young women, mostly from Africa, met to to address the two most pressing concerns in the region: HIV/AIDS and poverty. This 'institute' was geared towards leadership development so as to build a cadre of young women who are better able to tackle the root causes of these issues. The theme itself also draws on the other themes such as: feminist organisational development and women’s rights and economic change

Implementing a new health management information system in Uganda

GLADWIN, J
DIXON, R A
WILSON, T D
June 2003

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The paper reviews the installation of a new health management system in Uganda. The authors noted that technological issues, rather than wider organisational issues, dominated the planning of the change. The need to consider the organisational context when changing information systems arises because the process is more complex than some practitioners have realised. It is a useful case study of the implementation of information and communication technology

Evaluating capacity development : experiences from research and development organizations around the world

HORTON, Douglas
et al
2003

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This book is the result of the Evaluating Capacity Development (ECD) Project, begun by ISNAR in January 2000, which aimed to improve capacity development efforts in research and development organizations through the use of evaluation. It explains how the project used an action-learning approach, bringing together people from various countries and different types of organisations. Six evaluation studies were conducted over the course of three years: exploring capacity development in a rural development NGO in Bangladesh; towards strategic management in a Cuban agricultural research institute; understanding capacity development in a plant genetic resources centre in Ghana; assessing organisational change in an agricultural faculty in Nicaragua; strengthening participatory research capacities in a Philippines root crops research centre; and expanding capacities in a rural development institute in Vietnam. Chapter 1 provides background reading on the ECD project that gave rise to the book. Chapter 2 discusses basic concepts of organisational capacity, capacity development and evaluation. Chapter 3 addresses two fundamental issues: why managers should be concerned with organisational capacity development and why they should evaluate capacity development efforts. Chapter 4 discusses issues related to the 'how' of capacity development. Chapter 5 discusses partnerships for capacity development while 6 outlines approaches and methods for evaluating organisational capacity development. Chapter 7 discusses how to utilize evaluation processes and results to advance capacity development and performance in an organisation

Report of a study on the civil society in Uganda : for the Royal Norwegian Embassy in Uganda

THUE, Nanna
MAKUBUYA, Apollo N.
NAKIRUNDA, Maureen
July 2002

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This study describes and analyses civil society in Uganda, including how civic actors relate to each other and to government and its policies at central and local level . The study also aims to identify important actual issues, actors and roles as well as the main challenges for civil society and their implications for Norway’s future relations with Uganda

Health worker motivation and health sector reform

BENNETT, Sara
MILLER FRANCO, Lynne
March 2001

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This primer aims to provide a conceptual framework to help policy makers anticipate and plan for the effects of health sector reform on health worker motivation; summarise selected country experiences of the impact of health sector reform upon health worker motivation; and set out a number of basic rules which policy makers should take into account when developing and implementing reform policies so as to promote worker motivation

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