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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Good practice guide: embedding inclusion of older people and people with disabilities in humanitarian policy and practice Lessons learnt from the ADCAP programme

AKERKAR, Supriya
BHARDWAJ, Rhea
2018

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This guide shares good practices and challenges that have emerged through the experience of the Age and Disability Capacity Programme (ADCAP) implementing partners, in embedding inclusion of older people and people with disabilities within their humanitarian policies and practices. All mainstream and specialist organisations engaged in humanitarian responses can learn and benefit from this experience. This guide complements the ‘Humanitarian inclusion standards for older people and people with disabilities’ (see Appendix 4), by documenting practices that will help humanitarian organisations to systematically include older people and people with disabilities.

Nine change themes that reflect successful inclusion practices emerging from the ADCAP experience are presented. Each theme includes analysis — using examples of action from ADCAP implementing organisations, a set of good practice action points, and case studies detailing how change was brought about in different implementing organisations

Towards inclusion. A guide for organisations and practitioners

VAN EK, Vera
SCHOT, Sander
November 2017

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Inclusive development is about creating societies that value and enfranchise all marginalised groups. It is often not difficult to open up development projects to persons from these marginalised groups. But it does take time before organisations are willing and able to fully commit to inclusion.

Towards Inclusion aims to support organisations who wish to commit to an inclusive approach. It establishes the rationale for inclusion and provides technical advice and tools for putting theory into practice. It is intended to be used as a reference during organisational development, as well as a tool to support good practice in implementation.

If you are looking to support a (development) organisation in the process of becoming an inclusive organisation, then Towards Inclusion is for you

This guide consists of three parts. The first part guides the reader through the process of assessing whether or not the organization is ready to change towards becoming a more inclusive organization. The second part introduces the ACAP framework, which sets up a way of approaching inclusion via focus on the areas: Access, Communication, Attitude and Participation. It then demonstrates how the framework can be applied to projects and programmes. The third part provides guidelines for the people who will guide organizations through the process of change towards becoming inclusive of persons from marginalized groups

NGO self-assessment through a SWOT exercise

NETWORKLEARNING.ORG
January 2016

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This short guide aims to guide non-governmental organisations (NGOs) through a four-step analysis of capacity. Known as a SWOT exercise, this tool has been found to be useful in many NGOs and stands for the "Strengths" and "Weaknesses" within your organisation; plus factors outside your organisation that offer "Opportunities" or pose "Threats."  The guide enables NGOs to lead themselves through the SWOT exercise and make, implement, evaluate and monitor the resulting strategic action plan

Human Rights

www.macao-tz.org
December 2014

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Malezi AIDS Care Awareness Organization (MACAO) is a non-profit organization reaching out to neglected Indigenous people in Ngorongoro District, Arusha Region of Northern Tanzania.  Macao founded in 2003, Macao is a humanitarian organization that provides assistance to approximately 200,000 Indigenous Maasai community in Ngorongoro district for addressing needs of water and sanitation, food security, health Care Research, Education, Research environment, Maasai Traditional Research, Human Rights and sustainable economic development by strengthening their livelihoods.  In addition to responding to major relief situations, MACAO focuses on long-term community development through over 4 Area Development Project. We welcome the donors and volunteers to join us in this programs, we are wolking in ruro villages.

Count me in - Include people with disabilities in development projects | A practical guide for organisations in the North and South

BRUIJN, Paulien
et al
November 2012

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"People with disabilities are often amongst the poorest in the developing world. Yet they are usually left out of development projects. This is not because of ill-will. Development organisations simply do not know how to include them. This book offers suggestions based on the experience of organisations that participated in a two-year learning programme. It is full of useful tips on how to launch inclusive programmes and projects, how to prepare your staff for working with people with disabilities and how to adapt your organisational processes and systems"

Available in Braille, high resolution, low resolution and word formats.
Available in Portuguese: "Inclusão de pessoas com deficiência nos projectos de desenvolvimento: Um guia prático para organizações do Norte e do Sul".
Available in French: "Tiens compte de moi - L'inclusion de personnes en situation de handicap dans les projets de développement"
Available in Spanish: "Cuenta conmigo - Incluir a las personas con discapacidad en los proyectos de desarrollo"

Contingency planning guide

INTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES
2012

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This document provides an overview of the key elements of contingency planning. This guide is aimed at assisting National Society and IFRC staff responsible for developing contingency plans at the local, national, regional or global levels. It is essential to develop contingency plans in consultation and cooperation with those who will have to implement or approve them. This document provides guidelines, not strict rules; planning priorities will differ according to the context and scope of any given situation. This guide breaks contingency planning down into five main steps: prepare, analyse, develop, implement and review. Each step is covered by a separate chapter in this document

Support to organisations representative of persons with disabilities

CROOKES, Amanda
et al
February 2012

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This policy brief gives an overview of how Handicap International works with and supports disabled people's organisations through capacity building, changing attitudes, practices and policies, monitoring the situation of people with disabilities and their human rights, and supporting people with disabilities’ individual empowerment
PP brief No 4

Making inclusion a reality in development organisations : a manual for advisors in disability mainstreaming

INTERNATIONAL DISABILITY AND DEVELOPMENT CONSORTIUM (IDDC)
Ed
2012

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This manual is specifically meant for trainers and advisors in disability mainstreaming that are involved in facilitating the organisational change process for inclusive development. This manual will helps readers to: acquire a basic overview of disability rights and statistics; create a personal vision on inclusive development; deliver the message of inclusive development to a sceptical audience; design strategies for disability mainstreaming in development organisations; become familiar with the wide array of existing tools on disability inclusion; and assess their own training and facilitation skill. The reader can select those chapters that are of most interest. Each chapter starts with the key objectives of that particular chapter, then discusses the content, poses some questions for discussion and finalises with references for further reading

Support to organisations representative of persons with disabilities

GEISER, Priscille
ZIEGLER, Stefanie
ZURMÜHL, Ute
July 2011

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This policy paper is based on the practice and experience acquired by Handicap International (HI) in working with and supporting organisations representative of people with disabilities. The paper first outlines the development of DPOs and their particular roles and responsibilities with regards to the goal of improving the situation of persons with disabilities. It then discusses the importance of supporting DPOs specifically regarding HI’s engagement, presents key components of projects, and highlights links with HI’s institutional framework documents. This paper is useful for anyone interested in support to organisations representative of persons with disabilities

Capturing change in women’s realities : a critical overview of current monitoring and evaluation frameworks and approaches

BATLIWALA, Srilatha
PITTMAN, Alexandra
December 2010

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"This document provides a critique of current M[onitoring] &E[valuation] frameworks and approaches as experienced by women’s organizations and movements worldwide along with an analysis of a large number of M&E frameworks and tools. Part I of this document provides a broad overview of common challenges with monitoring and evaluation (M&E) and identifies feminist practices for engaging in M&E to strengthen organizational learning and more readily capture the complex changes that women’s empowerment and gender equality work seek. Part II offers an analysis of a large number of M&E frameworks and tools, along with some of their strengths and weaknesses in assessing women’s rights and gender equality processes and impacts"

Gender and disability toolbox

DISABLED PEOPLES ORGANISATIONS DENMARK (DPOD)
2010

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"The overall aim of this Gender and Disability Toolbox is to help DPOD member organisations and their Southern partners to mainstream the gender dimension." The toolbox is divided into the following three sections: Section I Relationship between Gender and Disability; Section II Gender-Sensitive Project Preparation; Section III Organisational Development from a Gender Perspective. The sections contain detailed introductory information, case studies, project planning tools, annotated gender-sensitivity guides and lists of related references. This resource would be useful to people interested in gender and disability issues

What really matters : a guide to person-centered excellence|Application for services for people with mental illness

THE COUNCIL ON QUALITY AND LEADERSHIP (CQL)
2010

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"This guide promotes quality improvement in behavioral health services and supports. These best practices and the resulting quality improvement initiatives can be applied across the range of supports and services for people with mental illness...This manual has eight main sections and each section contains a key factor with its success indicators. We use the term ‘factor’ to refer to the main area: for example, Person-centered Planning. Likewise, each factor has a number of ‘success indicators’ that describe critical aspects of the factor. For each success indicator there are three parts: a statement of the indicator; a brief explanation of the meaning behind this indicator; a description of how organizations apply this indicator in practice"

Just do it : dealing with the dilemmas in monitoring and evaluating capacity building

JAMES, Rick
November 2009

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This report draws on the author’s practical experience in the field suggesting some pragmatic ways to deal with the dilemmas often faced by organisations when monitoring and evaluating capacity building.  The author suggests starting simple, focusing on what is feasible and doing it [capacity building] in such a way as to reinforce NGO ownership of that capacity building

Praxis Note n°49

Capacity development : a UNDP primer

WIGNARAJA, Kanni
2009

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"This primer addresses the basic elements of the UNDP approach to capacity development. It provides a simple, cogent and accessible illustration of the UNDP Capacity Development Approach for the benefit of development practitioners both within and beyond the UN development system – a real-world guide to real-world applications to strengthen and contribute to national capacities for development"

Impact assessment : drivers, dilemmas, and deliberations

CHAPMAN, Jennifer
MANCINI, Antonella
April 2008

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This paper investigates key debates and issues around impact assessment and performance measurement for UK development NGOs. Initially, it was created to stimulate internal debate at Sightsavers, however, it has been adopted for use by the NGO sector at large. It would be useful for anyone with an interest in organisational management and development

Capacity, change and performance : study report

BASER, Heather
MORGAN, Peter
April 2008

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This comprehensive report looks in detail at the issues of capacity and capacity development including an explanation and discussion of the concept of capacity development. The report considers the main actors who play a part in, and different ways to think about, capacity development; the different conditions under which capacity development takes place; and the processes and strategies that can/should be employed to increase it.  The report is structured to enable readers to easily access the sections that are relevant to them

Discussion Paper No 59B

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