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This report explores how provision of goods and services over the Internet affects people’s lives. While the Internet might have some capability to provide goods, services and communication at a distance, improving access in doing so, some research findings in the early days of e-commerce suggested diminished access for some groups.
This research focuses on the impact of the Internet on people with disabilities. There is the possibility that provision of information and services through the Internet might actually narrow rather than widen choices, because it might lead to the phasing out of traditional ways of providing services preferred by some disabled people

This book has been written as a tool for people involved or interested in communication and natural resource management who seek a better understanding of how different theories and strategic change principles relate to actual practise. It relates a variety of theories and change principles in simplified, almost schematic form, to a series of real initiatives in the field through interactive 'experiences'. Each 'experience' is organised around a theme, a learning objective, a description of an actual natural resource management and communication initiative, and one or two theoretical lenses through which to analyse the initiative. The idea is not to 'discover' the right approach but rather to create an interactive space that enables you to reflect on what might work in your own context and also on how different contexts may require different approaches, principles and theoretical frameworks. People working in development fields other than natural resource management will also find this book very useful