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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

COVID-19 Disability Rights Monitor

2020

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Evidence is emerging that persons with disabilities are being disproportionately affected by the Coronavirus pandemic and emergency measures being taken by governments worldwide. As governments rush to respond to the virus, it is more critical than ever to guarantee that measures taken are fully inclusive of persons with disabilities and prevent human rights violations from taking place.

 

With the endorsements of the United Nations Special Rapporteur on the Right to Health, Mr Dainius Pūras, and the UN Special Rapporteur on the Rights of Persons with Disabilities, Ms Catalina Devandas Aguilar, a coalition of six disability rights organisations is today launching a major international monitoring initiative entitled “COVID-19 Disability Rights Monitor” to conduct rapid independent monitoring of state measures concerning persons with disabilities. The first element of this global initiative is the launch of two surveys requesting official information from governments and requesting the testimonies of persons with disabilities and their representative organisations. The surveys aim to collect information about what states are doing to protect core rights of persons with disabilities including the rights to life, access to health and essential services.

Resource centre manual : how to set up and manage a resource centre

O'SULLIVAN, Sheila
et al
2003

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Contains practical information on all aspects of setting up and managing a resource centre, from planning, fundraising and finding a suitable location, to collecting and organising materials, developing information services, and monitoring and evaluating the work of the resource centre. It assumes that most readers will use manual systems for organising information, but also explains how computers can be used in resource centres, including e-mail, Internet and databases. It describes how to select database software, and contains a detailed review of three leading database programs. It includes a list of organisations and publications that can provide further information

Measuring and monitoring the information and knowledge societies : a statistical challenge

UNITED NATIONS EDUCATIONAL, SCIENTIFIC AND CULTURAL ORGANIZATION (UNESCO). Institute for Statistics
2003

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The focus of this report is on data systems and measurement issues with regard to ICT, including aspects of data availability, international comparability and quality, as well as content. The overall aim is to support the development of national, regional and international data systems and indicators that are comprehensive, policy relevant and reliable for the proper understanding, monitoring and development of a sustainable and equitable information/knowledge society. The first part of this report includes a stocktaking of selected global ICT data from a variety of sources. This is followed by a discussion of the limitations of the existing data as well as barriers and problems that might be encountered in collecting of such data. The final section of the report discusses what data might be of value to collect in the future. The report concludes with a series of recommendations

National AIDS Councils : monitoring and evaluation operations manual

WILSON, David
2002

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Designed as a practical toolkit and road map for practitioners to use in designing and implementing programme monitoring and evaluation (M&E). The manual introduces key concepts; presents simple, clear procedures, with a checklist of the process, timing and costs of building participatory programme M&E for National AIDS Councils (NACs); and offers key tools that implementing partners need for M&E. The manual emphasizes the development of the overall M&E system, in relation to the National Strategic Plan, and the monitoring of services provided through NACs and their implementing partners. Offers a page of 'further resources' available through UNAIDS, FHI and CDC

Documenting and communicating HIV/AIDS work : a toolkit to support NGOs/CBOs

INTERNATIONAL HIV/AIDS ALLIANCE
2001

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This toolkit looks at planning documentation and communication, so that lessons from the work of NGOs and Community Based Organisations are captured and shared with others. Includes sections on: introducing communication and documentation; planning, designing and evaluating particular documentation 'products'; and building documentation and communication skills. Also includes a range of useful handouts and workshop session outlines, and 12 'information cards' relating to specific communication 'products' such as newsletters, or radio programmes

Working with the media in conflicts and other emergencies

DEPARTMENT FOR INTERNATIONAL DEVELOPMENT (DFID)
2000

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A guide written primarily for DFID staff, highlighting the benefits, challenges and options when considering funding media/communications interventions. Includes sections on when to support such initiatives; what types of assistance to provide media organisations; how to appraise and monitor media interventions. Also supplies intervention frameworks to assist in identifying relevant interventions; advice on supporting balanced, responsible reporting; case studies; lists of relevant organisations, contacts within DFID, and further reading

MandE News

DAVIES, Rick
Ed

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This valuable service includes an electronic discussion forum, numerous papers and resources on evaluation, news and upcoming events, and links to other evaluation resources and practitioners. There is a special section on network evaluation and the use of social analysis in development projects

LEAP : the learning and evaluation action program

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The Learning and Evaluation Action Program (LEAP) is an initiative to promote a coordinated and comprehensive approach to learning about the use of knowledge and ICTs in international development. It hosts an e-mail discussion list called LEAP-Impact, a community of practice open to all individuals and organisations interested in the evaluation of information services, projects and products. The website includes posted messages, documents and links to further resources on knowledge management, learning and evaluation for development

International disability rights monitor (IDRM) regional reports

CENTER FOR INTERNATIONAL REHABILITATION

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These regional reports are the primary focus of the International Disability Rights Monitor (IDRM) project and have been compiled by local IDRM researchers. Each report focuses upon several key areas such as legal protections, education, employment, accessibility, and health and housing services for people with disabilities. The reports include a detailed report on each country and a report card that compares the progress made by countries across the region. Reports are available on the Americas, Asia and Europe, as well as two thematic reports, in downloadable pdf format. They are useful for people interested in research on disability and development

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