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Improving provider-client communication : reinforcing IPC/C training in Indonesia and self-assessment and peer review

KIM, Y M
et al
2000

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Report of a study that tested the effectiveness of two low-cost alternatives to supervision (self-assessment and peer review) that may reinforce providers' skills after training. The performance of 3 groups of providers, who attend family planning clients was compared. Provider-client interactions were improved in the groups undergoing peer review or self-assessment, as was the level of facilitative communication. The level of information-giving was not improved in the control group or the groups undergoing peer review or self-assessment

Quality of supervisor-provider interactions in Zimbabwe

KIM, Young Mi
et al
2000

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The report of a study that focused on supervisors' conduct during regularly scheduled supervisory visits to health facilities and how their interactions with providers contribute to quality of care. Its main goals were to gain a better understanding of supervisory practices and make recommendations on how to improve supervision

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