This document describes the histroy of reproductive health for refugees and presents the available eveidence on the effects of conflict on the spread of HIV. It describes policy and programme responses and concludes with recommendations for future directions
This case study looks at how a clinic used a series of quality improvement tools to analyse client satisfaction. These tools included flow charts, fish bone diagrammes, tables, brainstorming and decision matrices. Using two different quality improvement methods, the clinic's utilisation rates and client satisfaction improved. The case study shows how collecting and using client satisfaction data is an important way of bringing clients' voices into the quality improvement process