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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

World youth report 2003 : the global situation of young people

UNITED NATIONS. Department for Economic and Social Affairs
Ed
2004

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Overall, young people today are better off than previous generations, but many are still severely hindered by a lack of education, poverty, health risks, unemployment and the impact of conflict. The World Youth Report 2003 provides an overview of the global situation of young people. The first ten chapters focus on the priority areas of education, employment, extreme poverty, health issues, the environment, drugs, delinquency, leisure time, the situation of girls and young women, and youth participation in decision-making as identified by the World Programme of Action for Youth (WPAY) adopted by the General Assembly in 1995. The remaining five chapters address some of the newer issues that were later identified as additional priorities for youth and were adopted by the United Nations Economic and Social Council (ECOSOC) in 2003

Resource centre manual : how to set up and manage a resource centre

O'SULLIVAN, Sheila
et al
2003

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Contains practical information on all aspects of setting up and managing a resource centre, from planning, fundraising and finding a suitable location, to collecting and organising materials, developing information services, and monitoring and evaluating the work of the resource centre. It assumes that most readers will use manual systems for organising information, but also explains how computers can be used in resource centres, including e-mail, Internet and databases. It describes how to select database software, and contains a detailed review of three leading database programs. It includes a list of organisations and publications that can provide further information

Revisiting the "magic box" : case studies in local appropriation of information and communication technologies (ICTs)

BATCHELOR, Simon
O’FARRELL, Clare
2003

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This book looks at the way communities and groups in developing countries are appropriating information and communication technologies (ICTs) to address their needs. It finds that ICTs are being integrated into wider community-based activities and adapted to fit different contexts. It follows on from the paper "Discovering the Magic Box". It finds that there are still few examples of community-driven and locally appropriated ICT initiatives and an absence of standards or guidelines to evaluate ICT-based projects. The book includes some analytical frameworks and indicators to identify good practice and evidence of impact A significant development has been in the growth of telecommunications, in particular mobile phones, that are relatively cheap and powerful tools for poor communities, even in remote areas. The book concludes that the power of oral communication through telephones and radio cannot be underestimated. The book proposes that the main challenge is to adapt the new, usually computer-based ICTs to the needs of poor, predominantly oral-based communities so that they can be appropriated effectively and quickly

Collecting and propagating local development content : synthesis and conclusions

BALLANTYNE, Peter
May 2002

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Drawing from a consultation process to examine how local content in developing countries is created, adapted, and exchanged, this report provides some answers to these questions. It is a synthesis of lessons; the case stories which are reproduced in an accompanying report provide details on actual experienses and lessons from the ground

Strengthening the knowledge and information systems of the urban poor : policy paper

SCHILDERMAN, Theo
April 2002

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This brief policy paper summarises the findings of a research project that focused on the information needs of the urban poor, and the information sources they access. The study found that the main sources of information were social networks, key informants, and infomediaries. It ends with six suggestions for development agencies seeking to share their knowledge and information with the urban poor

Strengthening the knowledge and information systems of the urban poor

SCHILDERMAN, Theo
March 2002

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Presents the findings of a research project that focused on the information needs of the urban poor, and the information sources they access. The study found that the main sources of information were social networks, key informants, and infomediaries. It considers the role of information and communication technologies (ICTs), and impact assessment methods. It ends with suggestions for development agencies seeking to share their knowledge and information with the urban poor

Unlocking economic opportunity in the South through local content : a proposal from the G8 Dotforce

ARMSTRONG, Peter
et al
March 2002

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A detailed proposal for contributing to the G8 Dotforce process to bridge the digital divide, through local content and applications creation. It explores the ideas of freely available information versus creating a local market for development information, retaining intellectual property rights and stimulating a new kind of trade. The proposed creation of an 'Open Knowledge Network' reflects the need to try and support different initiatives and approaches to local content creation and sharing, in different sectors and environments

Access for all : helping to make participatory processes accessible for everyone

SAVE THE CHILDREN
2000

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This manual draws attention to different aspects of the accessibility of meetings, written documents, visual communications, presentations, environment and accommodation. It gives an overview of the major issues around accessibility for disabled people and presents practical adaptations to enable disabled people to be included in participatory activities

Understanding farmers' communication networks : an experience in the Philippines

COMMUNICATION FOR DEVELOPMENT GROUP
1995

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This case study addresses the need to improve the exchange of relevant agricultural information between research, extension networks and farmers in five regions of the Philippines. It focuses on developing an approach to map the communication networks which exist in an agricultural system and to identify the main actors which play a role in shaping agricultural and rural development

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