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Inclusive client responsiveness: Focus on people with disabilities and older people

INTERNATIONAL RESCUE COMMITTEE (IRC)
July 2021

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Humanitarian actors recognize the lack of standard practice on the inclusion of older people and people with disabilities in humanitarian response as a current and critical gap in the sector. In recent years, the humanitarian sector has begun to more intentionally address these challenges. In response, the IRC has developed this Inclusive Client Responsiveness Guidance, which aims to address gaps in the IRC’s Client Responsive Programming specifically to strengthen inclusion of people with disabilities and older people. The Guidance consists of three sections to support staff in strengthening inclusion of people with disabilities and older people using the IRC’s Client Responsiveness approach:

Key concepts for designing inclusive feedback mechanisms such as accessibility and reasonable accommodation, to ensure that barriers are addressed, and feedback mechanisms are designed to be accessible to all.

Selection and design of inclusive feedback mechanisms that foster diversity and inclusion.

Monitoring access to feedback mechanisms of people with disabilities and older people through appropriate data collection and analysis.

The guidance also includes a set of resources for practical implementation, which are referenced throughout the document

Accessibility audit costing

BROWN, Simon
SCOTT-PARKER, Susan
2021

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This excel sheet provides organisations a structured method to disaplay recommended activities for ensuring accessibility.

Accessible construction toolkit

INSTITUTE OF MIGRATION (IOM) IRAQ
March 2021

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In October 2020, IOM Iraq commissioned the development of an accessibility toolkit for IOM Iraq built structures. This toolkit follows the Iraq “Building requirement code for people with special needs” on construction and accessibility and is a companion to the RRU Construction Manual: Best practices in construction and rehabilitation of community infrastructure. The RRU construction team constructs a variety of buildings including schools, health facilities and community centers. This toolkit is a resource to enable a strengthened approach to accessibility of future structures, and to enable a diverse range of community members to benefit from IOM Iraq’s construction and programming

A basic guide to accessible communications

BROWN, Simon
SCOTT-PARKER, Susan
November 2020

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This document provides a guide to improving accessible communications in the workplace. Demonstrating you don’t need to be an expert in digital accessibility – the basic principles are easy to understand and apply.

The essential checklist for disability-confident recruiters

BROWN, Simon
SCOTT-PARKER, Susan
2020

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This document translates disability-confident principles into a practical checklist for HR and recruitment specialists. The checklist works to best-practice principles. Much of this guidance goes beyond compliance with any disability discrimination legislation.

The disability-confident employers' toolkit

BROWN, Simon
SCOTT-PARKER, Susan
November 2020

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Here you can find all documents in one zipfile that relate to the disability-confident employers’ toolkit: a unique portfolio of practical guides, checklists, case studies and resources that make it easier for any business to be disability confident.

Digital Accessibility Toolkit

CBM
May 2018

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The purpose of this toolkit is to share a selection of tools and recommendations pertaining to the accessibility of Information and Communication Technologies (ICT). Based on international standards and a scan of available technologies, these tools and recommendations are intended to contribute to the social and economic inclusion of persons with disabilities by ensuring that information is equitably accessible.

The goals of this toolkit are:

  • To outline the key international frameworks around digital accessibility and why it is critical for inclusion of persons with disabilities.
  • To link people with tools, practice examples, free online training, and other resources so that their practice is digitally accessible.
  • To ensure that digital accessibility is an inherent aspect of daily practice.
  • To align the practices of those working with and for CBM. 

This toolkit is intended to be used as a guide and practice resource by people working with and for CBM so that we produce accessible digital content and communications, and place accessibility at the centre of our ICT procurement processes. We hope that the toolkit will be a resource for the wider community of persons with disabilities, Disabled People’s Organisations (DPOs), and nongovernmental organisations (NGOs).

Enabling inclusive cities - Tool kit for inclusive urban development

LINDFIELD, Michael
SINGRU, Ramola Naik
2017

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This Inclusive Cities Tool Kit presents an integrated approach to inclusive urban development (IUD).

 

This tool kit presents concepts and strategies for addressing technical and institutional challenges related to shelter, infrastructure, transport, climate change, and disaster risk management. Chapter 1 presents an IUD framework that sets out the underlying principles of accessibility, affordability, resilience, and sustainability for an integrated approach to IUD investments. It outlines the process for undertaking an inclusive urban assessment. Chapter 2 sets out a toolbox that includes assessment methodologies, implementation tool kits, and other resources for each step in the process. The tools are designed to mesh across three phases of the development of an inclusive urban redevelopment project—the initial data gathering, the assessment and options development, and the prioritization of preferred options.

 

This tool kit has been prepared for ADB staff and other stakeholders to engage in IUD programming and implementation as an integral component of the ADB lending programs in DMCs. It is a guide to assist staff in supporting city governments in DMCs to prepare and implement IUD plans. The tool kit is intended as a practical guide for mayors, local government officials, sector specialists, planners, and other decision makers involved in project programming and design of urban infrastructure projects in cities

Toolkit on disability for Africa

UNITED NATIONS DEPARTMENT OF ECONOMIC AND SOCIAL AFFAIRS (UNDESA)
November 2016

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A Toolkit on Disability for Africa has been developed by the United Nations Department of Economic and Social Affairs (UNDESA), Division for Social Policy and Development (DSPD). It is designed for the African context and aims to:

  • Provide practical tools on various disability-related issues to government officials, members of parliament, civil and public servants at all levels, disabled persons organizations (DPOs) and all those with an interest in the inclusion of persons with disabilities in society and development;
  • Support the implementation of the UN Convention on the Rights of Persons with Disabilities (UNCRPD) and disability-inclusive development;
  • Offer examples of good practices from many countries in the African region.

 

Toolkit Modules:

  • UN DESA toolkit on CRPD – Trainers’ tips
  • Introducing the UNCRPD
  • Frameworks for implementing and monitoring the UNCRPD
  • Disability-inclusive development
  • Accessibility
  • Building multi-stakeholders partnerships for disability inclusion
  • National plans on disability
  • Legislating for disability rights
  • Access to justice for persons with disabilities
  • The rights of persons with disabilities to work
  • Inclusive health services for persons with disabilities
  • Participation in political and public life
  • Information and communication technology (ICT) and disability
  • Culture, beliefs, and disability
  • Inclusive education

Toolkit for long term recovery|Haiti : reconstruction for all

GPDD WORKING GROUP ON HAITI RECONSTRUCTION
August 2010

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This toolkit suggests strategies and tools to improve disaster recovery and reconstruction practices for disabled people. It is structured around the following seven major thematic areas related to disability inclusive recovery and reconstruction: physical environment; livelihood, employment and social protection; transportation and communication; education; health; capacity building of disabled people's organisations (DPOs); and organisational and operational issues. This toolkit is useful for humanitarian agencies and NGOs in disasters situations

Practical guide on road safety : a toolkit for National Red Cross

LAUTREDOU, Gérard
2007

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This practical guide "is intended as a summary of road safety problems and solutions worldwide. It also describes the activities of National Red Cross and Red Crescent Societies in the field of road safety and suggests possible improvements. In addition, the toolkit includes 20 recommendations that can be undertaken by the National Red Cross and Red Crescent Societies"

Learning resource center (LRC) toolkit

STOREY, Mark

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This comprehensive toolkit contains practical information and training materials on the technical aspects of running a resource centre. There are sections on databases, the Internet, marketing, writing grant proposals, searching for health information, computer software, and many more

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