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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Access to social services for persons with disabilities in the Middle East : multi-stakeholder reflections for policy reform

AXELSSON, Charlotte
BARRETT, Darryl
2009

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This report highlights the importance of ensuring access to services for persons with disabilities. It introduces mechanisms related to access to services and reflects on the roles and responsibilities of each main stakeholder, providing recommendations for regulatory mechanisms. It highlights good practices of service provision collected throughout the region from workshops, field visits and exchanges with stakeholders, providing recommendations for improving access to services for persons with disabilities. This report has been produced under the Disability Monitor Initiative Middle East. It would be useful for stakeholders and advocates interested in access to services for people with disabilities in the Middle East

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